How to Enroll Devices into Addigy via Mobile Device Management (MDM) Policies are the core framework within the Addigy platform for managing deployments to groups of devices and can be Created, Configured, Deployed, and. In order to use Addigy's Mobile Device Management (MDM) integration, you'll first need to create an Apple Push Certificate. Apple Push Certificates are used. When you have feedback for items you believe will improve the Addigy platform, you can navigate to our Addigy Community where you can create your Feedback p. In general, Addigy helps your IT team in two areas. Welcome to Addigy! Our goal is to provide you with the very best in cloud-based Apple device management. When the email is leveraged to a specific support email, it usually indicates that the ticket integration had some sort of issue or isn't working properly (When a ticket integration is no longer accessible - we fallback to using the support email provided).When 'Remediation' is enabled on monitoring and able to resolve the alert, it will auto close the ticket in Zendesk and the corresponding alarm in Addigy Monitoring.If you select a ticket for the device it will appear as follows, logging any other related information: If you select a device it will show you the tickets associated with the device in the 'User' perspective: Below is an example of some devices that would appear in the 'Users' section:.In Zendesk Under Users you can see all the devices that have created tickets as Users.Tickets are created as a 'User' in ZenDesk System for the device if one exists, if not a 'User' will be created for the device.When the Zendesk integration is enabled devices will send Monitoring alerts and Self Service generated tickets to Zendesk.The 'User Email' that is required for the integration is the login email of the user that created the API Key for the integration in Zendesk. The API Key can be retrieved from Zendesk's API Settings using the Token Access section. Enabling the IntegrationĮnabling the Zendesk integration requires a Zendesk account URL, User Email and Zendesk API Key. In this integration the devices are leveraging a user-based terminology and representation in the Zendesk system, allowing management of the device itself. The Zendesk ticketing platform revolves its terminology around users and people.
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